Human Performance Depends on What People Do
A control room can have clear procedures, capable people and a full set of performance indicators, yet still be vulnerable. The vulnerability often sits in the moments between the formal controls: a challenge left unspoken, a handover accepted without sufficient...
Culture Surveys Versus Field Observations
A positive culture score can sit on the same dashboard as a late escalation, an unchallenged handover or a work group quietly adapting a control because the formal process no longer fits the job. That is the central issue in culture surveys versus field observations....
Can Culture Affect Safety in High-Risk Work?
A permit is signed off. A supervisor has reservations but does not raise them. A team knows the job is running late, the client is waiting, and the next shift is already under pressure. No one intends to compromise safety. Yet this is precisely where the question, can...